This course enables team leaders to develop the core principals of communication and motivation, as well as managing performance and giving balanced feedback.

It is important that customers using a delivery service receive information regarding their medicines as efficiently, safely, and securely as they would have done in the pharmacy.

Customer service is vital in any organisation; however, its key position is often overlooked. It is the best marketing strategy a company can possess.

The benefits of outstanding customer service cannot be underestimated, as it is the deciding factor between customer loyalty and customer loss.

This course will provide you with the tools you need to communicate effectively with both colleagues and customers.