The topic of communication is included on the agenda of most companies, and in most training courses. Communication breakdown is the marriage counsellor's favourite subject; parents speak of the communication gap when discussing their teenage children; and companies blame poor communication for a lot of their problems!
If you want to become an effective communicator, enrol right away.
How will this course benefit me?
This course will help you to understand that both the speaker and the listener carry an equal measure of responsibility for making communication work, and will provide you with the tools you need to communicate effectively with both colleagues and customers.
How is the course delivered?
All our courses are delivered by blended learning. The course consists of six modules, all of which are designed to help you reach your potential as a communicator. For each module you must complete a set of multiple choice questions which are taken online through the Buttercups TestZone, and an 'Assignment workbook', which will need to be reviewed by your manager before the course is complete.
Making communication work - having the tools to communicate effectively with colleagues and customers
his module focuses on selection of the most appropriate method in each situation and structuring written communications
Study of this section helps you to understand the importance of effective learning
This section helps you to read the signs from those you communicate with and will help you to be more aware of the effect of your own non-verbal signals
Adapting your communication is vital for success with different audiences and in different situations - here you will learn about different feedback techniques
Finally, the focus is on applying the techniques learned to provide first class customer service
As well as on-line access to results and our FAQ section, learners can talk to dedicated tutors 24/7