Delivery Drivers Course

Type of Study
Professional Skills
Online Course Cost
£65 (Exc VAT)

Level 2 Equivalent Course for Delivery Drivers

Entry Criteria
This course is for delivery drivers working to deliver medicines from a community pharmacy to patients’ homes. The learner will require a pharmacist or pharmacy technician to act as training supervisor during the course.
What's New

Our latest versions of our courses are now fully integrated into the b-Hive online learning platform. Some of the new features include:

  • Online learning on any device allowing learners to study at home, work or on the go
  • Interactive quizzes and content throughout the course
  • Accessibility mode enabling those with additional needs to work through the course online
  • Print friendly - our online courses are optimised for printing, even allowing completion of interactive content using QR codes on a smartphone
  • New online end of module tests with instant feedback
  • New Final Test in our online Test Zone
  • Real-time course tracking in b-Hive Analytics for the training supervisor
Course Overview

Delivery drivers provide a vital service to those who are unable to visit the pharmacy, and it is important that customers receive the same information regarding their medicines as they would have done in the pharmacy. The Delivery Drivers Course covers in-depth knowledge in customer service, teamwork, health & safety and effective delivery of medicines to patients.

How will this course benefit me?

The Delivery Drivers Course is designed to provide drivers with the knowledge and skills needed to provide and exemplary service, and meets the following units of the GPhC minimum training requirements:

  • Assist with the provision of a pharmacy service to meet individuals' needs
  • Ensure your own actions reduce risks to health and safety
  • Contribute to the effectiveness of teams
  • Assist in the issuing of prescribed items
How is this course delivered?

All our courses are delivered by blended learning, via the b-Hive learning system. The course comprises two modules, end-of-module quizzes to assess knowledge, activity books to be signed off by the training supervisor, and a Final Test administered under exam conditions.


As well as online access to results and our FAQ section, learners can talk to dedicated tutors year-round, including at evenings and weekends, via our out of hours helpline. In addition, learners are supported throughout their course by a workplace training supervisor who is nominated on enrolment to review and invigilate work based activities and assessments, ensuring the learner is competent in the workplace. To aid them in this role the training supervisor will have access to the b-Hive Learner Analytics dashboard through which they can easily filter and view the progress and expected progress of their learner(s). This dashboard will display real-time data to provide a snapshot of whether a learner is on target or requires further support on a particular area of the course.

The Course Content
Module 1
Keeping You and the Public Safe

Covers the key responsibilities with regards to health and safety, SOPs and safeguarding the public. In addition, learners will understand the roles of the wider team and the importance of team work, as well as an introduction to effective communication and customer service. Learners will cover the SOPs specific to delivery drivers, and considerations for lone working in order to stay safe.

Module 2
Medicines and Prescriptions

Introduces the laws and regulations related to medicines, including controlled drugs, which affect daily practise. Learners will cover the safe handling and delivery of medicines, including the appropriate storage requirements of medicines in transit to maintain their stability. Learners will understand how to communicate with patients effectively, to recognise the limitations of the role and the importance of referring queries back to the pharmacy team.