Healthcare Assistant Course

Type of Study
Online, Paper
Category
Pharmacy Support Staff
Study Time
12 months
Online Course Cost
£190 (Exc VAT)
Paper Course Cost
£260 (Exc VAT)
Entry Criteria
Employment in a registered UK pharmacy, working both behind the counter and in the dispensary
Course Overview

The Healthcare Assistant Course has been designed for colleagues whose role requires them to undertake a number of activities within the pharmacy. The course comprises both the Medicine Counter Assistant and the Dispensing Assistant (Level 2 Equivalent) qualifications, accredited by the GPhC.

How will this course benefit me?

Busy pharmacies often require support staff who are qualified to work behind the counter, as well as in the dispensary. The Healthcare Assistant Course develops confidence behind the counter and in the dispensary, providing the appropriate skill mix to prepare for the challenges of both roles. The course will help to develop confidence at the counter, whilst improving product knowledge. It will also provide the Healthcare Assistant with skills and knowledge regarding legal aspects and procedures within the dispensary.

How is the course delivered?

All our courses are delivered by blended learning. This course benefits from a dedicated website where learners can view and and download course materials and complete tests online with immediate feedback. Of course, you can still choose the paper-based version and submit homework by post if preferred.

The Course Content
Module 1
Working in the Pharmacy Team

You will learn about the pharmacy team, the NHS, the importance of Standard Operating Procedures and the interaction between pharmacy and other organisations.

Module 2
Communicating with Pharmacy Customers

Here you'll consider customer care and how to communicate effectively.

Module 3
The Role of the Medicine Counter Assistant

This module focuses on medicines classification and protocols for questioning customers at the counter.

Module 4
Law, Regulations and Health and Safety within the Pharmacy

This module covers the laws relating to medicines, poisons and health and safety.

Module 5
Receiving a Prescription

This module covers the requirements for a prescription, how to understand what is written on one , procedures and records related to them as well as actions to take if the prescription is not valid.

Module 6
Giving out a Prescription and Patient Counselling

Here you will learn about your role when issuing prescribed medicines and how and who to refer to when necessary.

Module 7
Pain and Analgesia

Here you will learn about pain and drug treatments available to treat it. You'll also learn about common minor ailments causing pain.

Module 8
The Drug Tariff

This useful resource gives you all the information you need to calculate how you will be paid for supplying a prescribed medicine and how to endorse prescriptions. This module guides you how to use it.

Module 9
Coughs and Colds

Here you will learn about coughs and colds, their symptoms, treatments, the questions to ask and advice you should be giving, as well as reasons to refer.

Module 10
Controlled Drugs

Here you will learn about the requirements for storage and records for Controlled Drugs.

Module 11
Gastrointestinal Problems

Here you will learn about gastrointestinal problems, their symptoms, treatments, the questions to ask and advice you should be giving, as well as reasons to refer.

Module 12
Assembling a Prescription

This module covers assembly of a prescription, storage and labelling and the key points to remember.

Module 13
Calculations

Here you will gain a working knowledge of common calculations required in the pharmacy.

Module 14
Summer and Travel Medicines

Here you'll learn about the sorts of medicines required by travellers, both to treat and prevent disease.

Module 15
Ordering, Receiving, Storing and Issuing Stock

Effective pharmaceutical stock management is essential for the safe supply of medicines and you will learn about how you can contribute to an effective service.

Module 16
Ears, Eyes and Mouth

Here you will learn about problems of ears, the eyes and mouth, their symptoms, treatments, the questions to ask and advice you should be giving, as well as reasons to refer.

Module 17
Skin, Hair and Feet

Here you will learn about problems associated with skin, hair and feet, their symptoms, treatments, the questions to ask and advice you should be giving, as well as reasons to refer.

Module 18
Medicines for Veterinary Use

Veterinary medicines can be supplied through a pharmacy and you will learn about the special legislation and reference sources required.

Module 19
Women's Health

Here you will study some minor ailments suffered by women, how to treat them effectively and when to refer.

Module 20
Healthy Lifestyles

You have an important role to play in promoting wellbeing and healthy lifestyles to the public . This module covers some of the healthy messages you can deliver.

Module 21
Dispensing Errors

Sadly dispensing errors occur, but having an awareness of the common types of errors and their causes help the pharmacy staff to reduce the risk. Here you'll learn about risk assessment and the importance of recording errors - those that reach the patient and those that don't.

Support

As well as on-line access to results and our FAQ section, learners can talk to dedicated tutors 24/7