The Healthcare Assistant Course has been designed for colleagues whose role requires them to undertake a number of activities within the pharmacy. The course comprises both the Medicine Counter Assistant and the Dispensing Assistant (Level 2 Equivalent) qualifications, accredited by the GPhC.
How will this course benefit me?
Busy pharmacies often require support staff who are qualified to work behind the counter, as well as in the dispensary. The Healthcare Assistant Course develops confidence behind the counter and in the dispensary, providing the appropriate skill mix to prepare for the challenges of both roles. The course will help to develop confidence at the counter, whilst improving product knowledge. It will also provide the Healthcare Assistant with skills and knowledge regarding legal aspects and procedures within the dispensary.
How is the course delivered?
All our courses are delivered by blended learning. This course benefits from a dedicated website where learners can view and and download course materials and complete tests online with immediate feedback. Of course, you can still choose the paper-based version and submit homework by post if preferred.
You will learn about the pharmacy team, the NHS, the importance of Standard Operating Procedures and the interaction between pharmacy and other organisations.
Here you'll consider customer care and how to communicate effectively.
This module focuses on medicines classification and protocols for questioning customers at the counter.
This module covers the laws relating to medicines, poisons and health and safety.
This module covers the requirements for a prescription, how to understand what is written on one , procedures and records related to them as well as actions to take if the prescription is not valid.
Here you will learn about your role when issuing prescribed medicines and how and who to refer to when necessary.
Here you will learn about pain and drug treatments available to treat it. You'll also learn about common minor ailments causing pain.
This useful resource gives you all the information you need to calculate how you will be paid for supplying a prescribed medicine and how to endorse prescriptions. This module guides you how to use it.
Here you will learn about coughs and colds, their symptoms, treatments, the questions to ask and advice you should be giving, as well as reasons to refer.
Here you will learn about the requirements for storage and records for Controlled Drugs.
Here you will learn about gastrointestinal problems, their symptoms, treatments, the questions to ask and advice you should be giving, as well as reasons to refer.
This module covers assembly of a prescription, storage and labelling and the key points to remember.
Here you will gain a working knowledge of common calculations required in the pharmacy.
Here you'll learn about the sorts of medicines required by travellers, both to treat and prevent disease.
Effective pharmaceutical stock management is essential for the safe supply of medicines and you will learn about how you can contribute to an effective service.
Here you will learn about problems of ears, the eyes and mouth, their symptoms, treatments, the questions to ask and advice you should be giving, as well as reasons to refer.
Here you will learn about problems associated with skin, hair and feet, their symptoms, treatments, the questions to ask and advice you should be giving, as well as reasons to refer.
Veterinary medicines can be supplied through a pharmacy and you will learn about the special legislation and reference sources required.
Here you will study some minor ailments suffered by women, how to treat them effectively and when to refer.
You have an important role to play in promoting wellbeing and healthy lifestyles to the public . This module covers some of the healthy messages you can deliver.
Sadly dispensing errors occur, but having an awareness of the common types of errors and their causes help the pharmacy staff to reduce the risk. Here you'll learn about risk assessment and the importance of recording errors - those that reach the patient and those that don't.
As well as on-line access to results and our FAQ section, learners can talk to dedicated tutors 24/7