This course covers pharmacy customer service, health and safety, teamwork and the order, receipt and storage of pharmaceutical stock. It is designed for medicine counter staff who are not involved in the assembly of prescribed items but who are required to receive pharmacy supplies and store them safely.
How will this course benefit me?
This course allows optimum use of counter staff so that they may support the dispensary staff by assisting with the handling of stock. The MCA Plus qualification is the Dispensing Assistant Course (Level 2 Equivalent) Unit Route, recognised by the GPhC, for staff not involved in assembly of prescribed items but required to order, receive or store pharmaceutical stock.
How is the course delivered?
All our courses are delivered by blended learning. This course benefits from a dedicated website where learners with internet access can download the course material.
You will learn about the pharmacy team, the NHS, the importance of Standard Operating Procedures and the interaction between pharmacy and other organisations.
Here you'll consider customer care and how to communicate effectively.
This module covers the laws relating to medicines, poisons and health and safety.
This module covers the requirements for a prescription, how to understand what is written on one , procedures and records related to them as well as actions to take if the prescription is not valid.
Here you will learn about the requirements for storage and records for Controlled Drugs.
Effective pharmaceutical stock management is essential for the safe supply of medicines and you will learn about how you can contribute to an effective service
As well as on-line access to results and our FAQ section, learners can talk to dedicated tutors 24/7