The Medicine Counter Assistant (MCA) Course covers retail skills, the classification of medicines, the use of 2WHAM questions, handling prescriptions, abuse and misuse of medicines, referral to the pharmacist and product knowledge. The course covers a wide range of symptoms and complaints encountered by the medicine counter assistant and will help you to develop confidence at the medicine counter and improve product knowledge.
How will this course benefit me?
This course develops confidence at the medicine counter and provides in-depth product knowledge and advanced communication skills, preparing a medicine counter assistant for the challenges of their role.
How is the course delivered?
All our courses are delivered by blended learning. This course benefits from a dedicated website where learners can download course materials, listen to and watch on-line tutorials and complete tests on-line with immediate feedback. Of course, you can still choose the paper-based version and submit homework by post if preferred. The course consists of 11 modules, and workbooks to be signed by the responsible pharmacist or senior pharmacy technician plus a final test, administered under exam conditions.
This module focuses on medicines classification and protocols for questioning customers at the counter.
An extremely important part of an MCA is to facilitate the supply of medicines in the correct way. This module provides all the detail on how to do this and what a prescription is all about.
This module covers the different ways the NHS has chosen to utilise pharmacies for roles other than just the traditional dispensing of medicines.
Here you will learn about pain and drug treatments available to treat it. You'll also learn about common minor ailments causing pain.
Here you will learn about coughs and colds, their symptoms, treatments, the questions to ask and advice you should be giving, as well as reasons to refer.
Here you will learn about gastrointestinal problems, their symptoms, treatments, the questions to ask and advice you should be giving, as well as reasons to refer.
Here you'll learn about the sorts of medicines required by travellers, both to treat and prevent disease.
Here you will learn about problems of ears, the eyes and mouth, their symptoms, treatments, the questions to ask and advice you should be giving, as well as reasons to refer.
Here you will learn about problems associated with skin, hair and feet, their symptoms, treatments, the questions to ask and advice you should be giving, as well as reasons to refer.
Here you will study some minor ailments suffered by women, how to treat them effectively and when to refer.
You have an important role to play in promoting wellbeing and healthy lifestyles to the public . This module covers some of the healthy messages you can deliver.
As well as on-line access to results and our FAQ section, learners can talk to dedicated tutors 24/7