Contact Us

Contact Us

If you would like to speak directly to a member of our friendly staff or send correspondence, please use the details below:

Address: Buttercups Training Ltd. Buttercups House, Castlebridge Office Village, Castle Marina Road, Nottingham. NG7 1TN

Phone: (0115) 937 4936

Fax: (0115) 937 1675

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We are always looking to help. Our lines have dedicated pharmacists ready to assist

Contact Form

To ensure you get the fastest possible response, please select the most relevant option below. If none of them relate to the query that you have, please select 'Other'

Have a query about enrolments, accounts or want to update your details?

Please submit the form below if:

  • You have a query about a recent request for enrolment which hasn't been processed
  • You have a query about wanting to change from a paper based course to on-line
  • You have a query regarding transferring a course to another learner
  • You want to change a name if the name is spelt incorrectly, or you've recently married and want us to update your name
  • Your pharmacy has changed their address or telephone number etc
  • You have an Expert Witness or Mentor to enrol, please sent the details for enrolment
  • You have a Purchase Order to send us
  • You have any other queries relating to enrolment or a query on invoices sent for the courses ordered

Are you experiencing difficulty logging in or having issues with the b-Hive and TestZone?

Please submit the form below if:

  • You are experiencing difficulties logging in
  • You are experiencing issues with the online test system
  • You have any other IT related queries

Have a query regarding any aspect of your Level 3 Course, either the Knowledge or NVQ?

Please submit the form below for any of the following queries:

Knowledge Queries

  • Test lockouts
  • Have you received…?
  • When will… be marked?
  • Support/ tutorials requests
  • Missed deadlines
  • How to submit ECFs
  • How to review tests
  • Higher Grade Assignment queries

NVQ Queries

  • Assessment plans: ‘I’ve already done it..’
  • Professional Discussions
  • Optional unit queries
  • When will my work be assessed?
  • 'Chase my expert witness’
  • Adding expert witnesses
  • Log in issues or unsure how to use e-portfolio

Do you need help or information regarding the Accuracy Checking courses, or reaccreditation?

Please submit the form below if:

  • You have a question about or need help with the Accuracy Checking for Pharmacy Technicians course (ACPT)
  • You have a question about or need help with the Accuracy Checking for Dispensing Assistants course (ACDA)
  • If you have a question about or need help with the re-accreditation process
  • If you are a facilitator to a student and need advice
  • Any queries relating to checking qualifications

Do you have a query regarding your pre-registration programme or want to know more?

Please submit the form below if:

  • For any queries relating to your pre-reg training with Buttercups
  • If you are a trainee and need advice
  • If you are tutor of a pre-reg trainee with Buttercups and need advice
  • If you have any non-urgent issues with your course delivery or a query about your course materials

However if you are due to attend a training event or webinar within the next 24 hours, please call us on 0115 9374936 and do not use a form to contact us.

We have a dedicated website for Healthy Living Pharmacy queries and you may find answers to your questions on this site.

Do you have a question for our dedicated Functional Skills Team?

Please submit the form below if:

  • You need help with online tutorials or paper chapters
  • You need to confirm which work is outstanding
  • You keep getting the same questions wrong in the mock exams
  • You need to arrange/confirm your exam dates
  • You need to find out your exam results
  • You are a manager/mentor and need advice

Have a query about learner welfare?

Please submit the form below if:

  • You have an issue or concern at work and would like to speak to a member of the Welfare Team for further support, advice and guidance
  • You have an issue or concern outside of work and would like to speak to a member of the Welfare Team for further support, advice and guidance

However, if your issue is of an urgent nature and is within office hours then please contact the main Buttercups line on (0115) 937 4936 and ask to speak to a member of the Welfare Team.

If it is outside of office hours then please complete the form below and visit the Stay Safe section of the website where you will find a range of information and national confidential support organisations and helplines.

Alternatively, you can call our 24/7 safeguarding contact number on 07483 038 898, where you will be able to leave a message and someone will call you back within the same day.