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New Level 2 Support Staff Training Courses!
We are delighted to announce the launch of Buttercups Training’s latest level 2 support staff training courses. From 1st November, all of our support staff courses will be accredited to the latest GPhC requirements for the education and training of pharmacy support staff.
We have developed seven new course versions for level 2 support staff training. Six of the latest courses are based on existing, recognised defined roles and the seventh is the Pharmacy Support Worker Course. The brand-new Pharmacy Support Worker Course has been designed to be flexible to meet the needs of learners working in a variety of roles, across different areas of pharmacy practice. The Pharmacy Support Worker Course replaces the Assembly Hub Course, making available technical module most suitable for the specific hub. You could think of this as a ‘pick and mix’ course, where modules can be chosen to create courses for specialised and evolving roles.
New Course Structure
Each course now has two core modules to be studied by all learners followed by technical modules that are relevant to the specific role they perform. The two core modules are:
- Core Module 1 – Working in a Pharmacy Environment
- Core Module 2 – Teamwork and Person-Centred Care
The core modules contain teaching that applies to all pharmacy settings, enabling all support staff working within the pharmacy profession to develop the skills required to provide safe and effective care.
Technical modules can be thought of as ‘role-specific’. They allow the design of courses that are specific to a learner’s role. Technical modules include: Skills for Assembling Prescriptions, Handling Prescriptions, Manufacturing Medicinal Products, The Aseptic Manufacturing Process, and Handling Stock.
| Level 2 Support Staff Training Course | Who is the course designed for? |
|---|---|
| Support Staff Course for Dispensing Assistants (DA) | Support staff who are in a patient facing role within a dispensary environment where they are required to: • assist with the provision of a pharmacy service • receive prescriptions • assemble prescribed items • assist in the issuing of prescribed items • order, receive, maintain and supply pharmaceutical stock This is most likely to apply to learners in a community pharmacy, hospital setting or a dispensing doctor’s practice |
| Support Staff Course for Medicines Counter Assistants (MCA) | Support staff who are in a patient facing role in a medicine counter environment where they are required to: • assist with the provision of a pharmacy service • provide advice on non-prescribed medicines and products • receive prescriptions • assist in the issuing of prescribed items This is most likely to apply to learners in a community pharmacy or a hospital pharmacy outpatient setting |
| Support Staff Course for Pharmacy Healthcare Assistants (HCA) | Support staff who are in a patient facing role within a dispensary and medicines counter environment where they are required to: • assist with the provision of a pharmacy service • provide advice on non-prescribed medicines and products • receive prescriptions • assemble prescribed items • assist in the issuing of prescribed items • order, receive, maintain and supply pharmaceutical stock This is most likely to apply to learners in a community pharmacy or a hospital pharmacy outpatient setting |
| Support Staff Course for Pharmacy Delivery Drivers | Support staff who are in a patient facing role delivering medicines to patients where they are required to: • assist with the provision of a pharmacy service • provide an effective pharmacy collection and delivery service This is most likely to apply to learners in a community pharmacy. |
| Support Staff Course for Pharmacy | Support staff who are in a specialist role in an aseptic or manufacturing unit where they are required to: • assist with the provision of a pharmacy service • assemble prescribed items • order, receive, maintain and supply pharmaceutical stock |
| Assistants in Manufacturing | • manufacture and assemble medicinal products • prepare aseptic products • prepare the documentation and materials for manufacture, assembly and preparation of these products • prepare and maintain the working environment for aseptic manufacture and dispensing of medicinal products in cleanrooms This is most likely to apply to learners in a hospital setting or a home healthcare specialist supplier. |
| Support Staff course for Dispensary Stock Management | Support staff who are in a non-patient facing role managing the stock for the supply of medicines within dispensaries, or to other areas where medicines are supplied, where they are required to: • assist with the provision of a pharmacy service • order, receive, maintain and supply pharmaceutical stock This is most likely to apply to learners in a community pharmacy who are supporting more experienced colleagues with the management of stock, or in hospital stores settings where they control the stock of medicines for multisite supply. |
| Pharmacy Support Worker Course | Staff who have a role that does not meet one of the prescriptive courses outlined above. Technical modules can be selected as required. This is most likely to be when learners are in specific roles or roles that can vary widely between organisations. |
